FAQ


Q. How does sizing work?
A. Made to order items are noted and the requested measurements are in the description. If you have any questions about sizing don't hesitate to reach out! I will happily send a diagram or walk you through it.
 
Q. How long is production and shipping?
A. Typically production time is about 4-6 weeks on *made to order apparel.* Made to order items are all handmade by Madeleine. Fulfillment time is based on the time it takes to receive materials and production per project. Some made to order items have a faster turn around time and some can be delayed based on materials. If u need/want by a certain date we are always willing to accommodate reasonable requests! Do not hesitate to reach out. 
 
Q. Are custom designs, not featured on the website, available for order?
A. Yes, always and forever! We will need you to contact us via email or instagram DM regarding your specific request. To start a custom commission please send your event, due date (if applicable), and a collection of images that reflect your idea.
 
Q. Do you offer international shipping?
A. We have shipped all over the world and love to continue to do so! You can select this during check-out. Australian orders require an extra fee to ship via DHL which will be billed and discussed after checkout.

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